When you opt into our Customer Success plan, you can ensure your website remains protected from malicious hacking attempts and vulnerabilities caused by out-of-date software. Not only do we keep your website safe and secure, but we also become a bold advocate for your website’s health and overall marketing strategy.

Once every quarter, we’ll sit down with you to help plan for your marketing future. During these meetings, we discuss your specific marketing goals and ensure we walk away with a concrete plan to achieve them. By utilizing tools like our Keyword Report and Website Health Audit, we’ll hone in on proven digital tactics that will bolster your company’s growth.

Customer Success Packages
Customer Success Packages Pill

Partnering with DTD helps you plan for the future. Once per quarter, your DTD Customer Success Manager will meet with your team for an hour to report on your website health and search engine optimization. By utilizing tools like our Keyword Report and Website Health Audit, we consult with you to find avenues of growth for next quarter’s strategy.

One (1) hour of technical support (at a preferred rate*) that can be used for:

  • Answering general questions about your website.
  • Making changes on your behalf such as adding/changing text, videos, and images.
  • All requests are charged in 15-minute increments.

Important Notes:

One (1) hour of technical support (at a preferred rate*) that can be used for:

  • *Customer Success + Technical Support plan provides a $900 savings annually based on standard hourly rate.
  • Any work performed beyond one hour per month will be billed at our full hourly rate of $175/hr.
  • These hours do not carry over to the next month if they go unused.

DTD provides the environment for your website to remain alive and well. Not only do we host your site, we also ensure its compatibility with WordPress and any associated plugin software the site uses. Additionally, hosting with us grants us access to the site should any issues arrive, or in the event we need to perform maintenance. This feature includes unlimited bandwidth and up to 5gb of storage space.

As part of our monthly maintenance, we update WordPress and any associated plugin software with the latest available version. Plugins are small pieces of prewritten code that run a specific function on your site (e.g., a contact form). Since these regularly update, staying on top of your site’s plugins is an essential part of keeping your website functioning properly and will help safeguard your site from hacking attempts.

We automatically perform a daily database backup, a website backup, and weekly file backups.

  • Our security system will check your website code for any malicious malware or hacking attempts every twelve (12) hours.
  • If your website should become hacked, we will repair it at no additional cost to you.

Included in our fees is set up and one year of an SSL Certificate. This certificate renews at $150/year ongoing. (Savings of $375)

ONE LESS THING ON YOUR PLATE

Contact us today to find out more about our Customer Success Package. If you’re interested in something more marketing-focused, check out our Marketing Packages.

LET'S BUILD YOUR GROWTH PLAN