We do not move forward from one phase to the next without approval. Once the project has moved from one phase to the next, based on your feedback and approval, any requests for changes that fall in a previous phase will result in a change order being created and any out-of-scope fees will be assessed. If you would like us to move forward with those changes, any additional fees will be passed on to you.
3rd Party Software:
If any 3rd party software is necessary to complete this project the fee for the software will be passed on to you and invoiced separately.
You will receive a training video on how to use and update your website. *This training is only for custom websites built by David Taylor Digital.
Accountability for Evolving Technology:
All work is completed and tested on the presently available technologies. David Taylor Digital’s accountability is limited to current technologies only. Changes to technology that may later affect functionality are beyond the control and scope of this Statement of Work.
Change Control of Requirements:
Cost estimates are based on information we have collected at the time of presenting a scope of work. If there are missing items in this estimate that are required for the project, the price may fluctuate. All costs will need to be approved by the client before work will begin. Once the project requirements are approved, any future additions or change requests after approval will require an impact assessment to determine additional added costs and/or schedule changes.
Clients may request edits/alterations to their scope of work if they wish in the form or a change order. If change orders are requested they will be billed at our hourly rate. We will notify the client when a change order occurs and keep an open dialog about them.
Use of Stock Photography and Content provided by Client
Whenever DTD provides or licenses Stock Photography images to be utilized in client projects (including but not limited to Websites, Blog Posts, or Email newsletters) they are Royalty Free images. Usage of any stock photography provided by DTD to clients is limited to the specific application or project, and may not be repurposed by clients outside of the project or application without prior written consent. Additional licenses may be required. See https://www.istockphoto.com/legal/license-agreement for license agreement. Stock images provided by DTD to clients for use on Website or blog can not be downloaded and reused in any other application. Additional usage rights may be required from licensee, please see https://www.istockphoto.com/help/licenses for more information on extended licenses. Upon request, a client can be named as licensee with the provider, and receive a source file for their own library and Royalty Free use, but may incur additional costs. If photos (stock photos or other) are added to your website or design without the permission of the source or purchased rights to use from a reputable stock photography site such as iStock or Shutterstock, you may become in violation of copyright infringement and may be liable for damages to those entities. DTD assumes no responsibility for any images or content provided by, or uploaded directly to the website by client or other 3rd party provider. Further, client indemnifies and holds DTD harmless for any content provided by the client or 3rd party which was uploaded or added to the website.
All requests are tracked and billed in 15 minute increments
Hosting Terms of Service:
David Taylor Digital prefers to host all client websites we manage so that our team has 24/7 access and to ensure that the technical environment in which it lives remains compatible with the websites we develop. Below are hosting payment options:
- Monthly (preferred) via auto-charges made to a credit card kept on file within our Quickbooks/Inuit account (includes a 3.5% processing fee)
- Bi-Annually or Annually via ACH (including a 1% processing fee from Quickbooks)
- Bi-Annually or Annually via Corporate check.
At David Taylor Digital’s discretion, we may temporarily suspend your hosting account if any payment for hosting goes unpaid for 30 or more days past the invoice due date.
Discontinuing Hosting Terms of Service:
In the event you decide to move to another hosting solution at a later date, DTD requires at least one (1) month’s written notice. No monies will be refunded for the time remaining for that term. Any time required by David Taylor Digital to transfer your website to another hosting provider will incur charges to be determined at that time based on the time and effort to support a smooth transition to the new provider. Any WordPress plug-in’s or 3rd party services implemented on a custom website may require new licenses to be purchased or maintained by the client or new hosting provider. DTD reserves the right to cancel or remove any developer licenses or agency licenses utilized after a client decides to move hosting away from DTD. All rights to the website are wholly owned by the client upon full payment of any and all remaining balances due.
SEO Results Not Guaranteed:
Due to the ever changing algorithms used by search engines such as Google and Yahoo!, we can not ever guarantee SEO top organic search rankings. That said, the more relevant keyword-rich content we add to the site and across your social media outlets, the more we will move your website in the right direction in search rankings.
Website Post-Launch Two-Week Grace Period
After a client’s new website launches, David Taylor Digital will offer a two-week grace period. During this period, we will fix any glitch or bug issue resulting from making the website live free of charge. Any request outside of a bug fix (i.e. text or design edits) will be solved using time provided by your maintenance plan, time blocks, or our hourly rate (as applicable). The 2-Week Grace Period will officially end at 5:00p ET, fourteen calendar days after website launch.