Blog Content Terms and Conditions for Collaboration
- DTD SEO plans are based on Content creation without collaboration or requiring client approvals. It is understood and accepted that the content’s primary goal is tactical and for SEO benefit, keyword growth and not thought leadership.
In the event a client requires collaboration, crafting a specific tone or voice, thought leadership content, or mandates approvals on SEO blogs, the following will apply:
- The Client and Account Team will approve topics together based on SEO driven strategy.
- To ensure successful partnership, the client agrees to provide specific content ideas, concepts and if desired, fully realized articles in partnership with DTD.
- Collaborative blogs are limited to one (1) round of copy revisions. Feedback must be provided within 72 hours of delivery to the client to maintain cadence and deadlines.
- Client to provide specific, constructive and direct feedback on blog content, not “this sounds bad” or “I don’t like it”.
- The Client will provide creative and content direction either during cadence meetings or in shared documents to be provided to the copywriting team to ensure thought leadership is applied and considered.
- If client requires additional revisions beyond the one (1) round included there is a $150 fee per revision
- If a client does not offer revisions or feedback within 72 hours, the blog will be considered approved and be scheduled to be posted.
- Client may opt to kill any blog at any point in the revision process if desired, but it will still count against monthly blog count outlined in the scope of work.
- In the event a dedicated or specialist writer is required additional fees may apply.
Website Hacking & Security Limitation
We cannot guarantee with 100% certainty that the website will not get hacked or held under “ransom” by professional and malicious individuals. Our security and monitoring protection is a first line of defense for hacking attacks that can be remedied by finding and fixing malware code.
WordPress Client Limitations
Please note that much of the new website will be editable by your company. However, there are some sections of the site that will not, as these “structural” areas will require someone with more intimate knowledge of PHP coding, WordPress, and database experience to update them.
Dormancy Clause
We understand that sometimes life happens and you may need to pause work on your project. That is completely acceptable if we are notified and made aware of your situation in advance. If your project goes more than 30 days without any forward progress or significant activity from your end, and no prior arrangements have been made with us and agreed to, your project will be put on hold and all associated files will be archived. Once your project has been archived, a 10% reactivation fee (of the total project) is required to restart your project. Your project will be scheduled into our production calendar at the first available slot.
Dormancy Cancellation Clause
If your project remains inactive for an additional 15 days past the 30 day dormancy period (45 days total) with no significant forward progress made, milestones reached, or prior arrangement/communication in place, our engagement will automatically expire, no refunds will be available, and you will forfeit all deliverables associated with this client agreement. I.e., if you disappear for 45 days, or delay the project with no forward movement and no communication for 45 days, this contract will be canceled. You will be required to pay a final invoice of 100% of any outstanding team time incurred to date, plus a 20% project Kill fee of the total project fee.
Exit Clause
David Taylor Digital or the client reserve the right to cancel the project at any time with 30 days notice and the payment of applicable fees. This termination of agreement must be agreed to in writing. David Taylor Digital reserves the right to first remedy any dispute. Client to pay 100% of team time incurred to date, plus a 20% Kill fee or total project fee (whichever is less.) Upon full payment of separation agreement, David Taylor Digital will release any work product completed to the client, and retention policy will apply.
Refund and Cancellation Policy
Payments for custom design projects are made to us in increments as a courtesy to the client. Once a pre-payment is made it is non refundable. If a project is canceled or postponed, David Taylor Digital retains all monies paid and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.
Requests for Support
Maintenance plan clients get priority support with a turn around time for requests of three business days. If a client without a maintenance plan has a need for support our team will generally manage it within seven business days (but no guarantee).
RUSH Fees
For any immediate requests (shorter than three business days for maintenance plan clients and seven days for non-maintenance plan clients) for work that is requested after our normal business hours (Monday – Friday 9am – 5pm), during weekend hours (Fridays from 5pm through Mondays at 9am), or federally recognized holidays, rush fees may be incurred. The typical rush fee will be based on one and a half (1.5x) our normal hourly rate bill separately from any maintenance plan the client may be on.
Silence Equals Acceptance
In order to keep projects on time and on budget we all must agree to meet deadlines. David Taylor Digital will need approvals on our work in a timely manner. We will work together with the client to agree on turnaround times to approve our work. If we do not hear back from the client regarding approvals by the agreed date we will assume the client has approved the work: silence = acceptance. If the client needs more time for approvals they must let us know before the approval date, but note, this will delay the project delivery date by the same number of days. If the client still needs to complete the project by the original delivery date then rush fees will apply.
Late Fees
Any invoice that goes unpaid past the noted due date will have a 1.5% late fee added to the balance due. Every two (2) weeks thereafter, a 1.5% compounded late fee will be assessed until the balance is paid in full. For faster payment, please reach out to [email protected] for a link to make an online payment via our Quickbooks online account.
- *CLIENT agrees to make payment in full to David Taylor Design, LLC for all amounts due within (30) days from date of invoice.
- CLIENT also agrees to pay interest on all amounts that become past due. Interest will be charged at one and a half percent (1.5%) per month or the highest rate allowed by law, whichever is less.
- Additionally, CLIENT will be responsible for all collection costs and attorney fees incurred to collect any delinquent amount.
TIP: Be sure we have the correct email address(es) for everyone that should receive invoices for payment or speak with us about setting up recurring charges via Intuit.
Content Provided By Client
If the client chooses to supply the copy for the project David Taylor will not proof read any content unless agreed upon for an additional charge. The client will supply content vetted and ready for use on the website.
Price Increases
For retainers and digital marketing plans with monthly recurring fees, pricing is set for an agreed-upon term per the scope of work. After 12 months, pricing will automatically increase by 5%/yr. David Taylor Digital reserves the right to reevaluate pricing of services at any time.
Website Ownership
Throughout the design, development and launch of the website, David Taylor Digital retains ownership of all designs, website code and any other digital property we create to build the website. Transference of website ownership occurs when the final payment of the website is received and cleared at our bank.
Fonts
If the client chooses to not use a Google free font any IP used must be owned or licensed by the client. David Taylor Digital will not be responsible for any fees attached if the license purchase is not accurate or a free font is used.
Out of Pocket Expenses / Travel Expenses
Out of pocket expenses (such as transcription services) and travel expenses are not included in the cost of this estimate. These expenses are not expected to exceed 10% of the project cost.
ADA Compliance
Unless specifically requested and agreed upon in a scope of work for a project, Websites will not conform to Americans with Disabilities Act (ADA) protocols. It is the client’s responsibility to check with their lawyer and determine if ADA Compliance is necessary. If this is required ADA compliance can be added as a separate service fee. Please let us know if this is necessary. Note: Websites can be retrofitted in the future if necessary.
Missed Due Dates
Once the project begins the project manager will set dues dates for deliverable from the client. If a due date is missed fees will be incurred and it will extend the estimated completion date based on our production schedule.
Retention Policy
Correspondence will be deleted
- Correspondence will be deleted. David Taylor Digital deletes email correspondence older than one year. We assume no responsibility for information sent and ultimately deleted after that time.
Files will be deleted
- Upon separation, or after one year of no direct communication, David Taylor Digital deletes all client files and assumes no responsibility for maintaining any archive copies.
Passwords will be deleted
- Upon separation, David Taylor Digital will deliver any passwords we have on file directly to the client and delete from our internal Password Platform. DTD assumes no responsibility for providing passwords after they have been delivered to the clients, and recommends updating passwords once they have been removed from our system.