Intro - CITTA

Forty years of recovering duty drawback dollars for clients, and almost no one online could tell. CITTA Brokerage had exactly the expertise businesses needed, but after a disappointing run with a previous marketing firm, their digital presence was working against them instead of for them. They needed a partner who could finally make their authority impossible to miss.

Logo - CITTA
Logo - CITTA

MEET THE CLIENT

CITTA Brokerage is a trusted specialist in U.S. Customs and Border Protection duty drawback programs, with four decades of experience helping companies recover every dollar they’re owed. Duty drawback is one of the most valuable and least understood opportunities in international trade, and CITTA has built its reputation on navigating that complexity so their clients don’t have to.

Their track record spoke for itself. Their brand and website didn’t. DTD saw the opportunity immediately: align CITTA’s digital presence with the authority they’d already earned, and unlock the growth their expertise deserved.

challenge-citta

THE CHALLENGE

CITTA came to DTD frustrated. A previous marketing company had come and gone without delivering measurable results, and the foundation it left behind wasn’t built to grow. Their brand looked dated, their website made a specialized service harder to understand rather than easier, and without a real digital strategy, the businesses that desperately needed duty drawback help simply weren’t finding them.

The key issues:

  • A previous marketing partner that failed to deliver measurable results
  • An outdated brand identity that didn’t reflect CITTA’s decades of authority
  • A cluttered, hard-to-navigate website that made a complex service even harder to understand
  • No strategic digital foundation, leaving their expertise effectively invisible to prospective clients
challenge-citta

THE SOLUTION

DTD architected a complete digital transformation built on three integrated strategic pillars, each designed to reinforce the others across the full funnel.

Solution - CITTA

GET FOUND BY THE RIGHT BUYERS

DTD architected a complete digital transformation built on three integrated strategic pillars, each designed to reinforce the others across the full funnel.

A BRAND THAT MAKES COMPLEX FEEL CLEAR

We developed a sophisticated new brand identity and logo designed to visually simplify the complexity of duty drawback. The result instantly communicates CITTA’s industry authority and re-establishes the market credibility their track record had always earned.

A WEBSITE BUILT TO CONVERT

We developed a sophisticated new brand identity and logo designed to visually simplify the complexity of duty drawback. The result instantly communicates CITTA’s industry authority and re-establishes the market credibility their track record had always earned.

THE RESULT

The full-funnel approach delivered explosive results. With a clear brand, a website that finally explains what CITTA does, and campaigns aimed at the right audience, every stage of the funnel got stronger. Visitors now stay and explore, the phones ring far more often, and paid campaigns convert more efficiently than ever, producing substantially more leads at a dramatically lower cost.

For a company that had been let down by its previous agency, the difference was unmistakable, and CITTA’s team noticed right away.

 

“Everyone is very impressed with the website.”

“You guys really knocked it out of the park!”

12 Months YoY
+99%
Google Ads
Conversions
+743%
Google Ads
Conversion Rate
-51%
Cost Per
Conversion
+389%
User Website
Engagement
+185%
Phone
Calls

READY FOR RESULTS LIKE THESE?

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