Inteplast’s website ran on Umbraco, a platform supported out of Denmark that turned even minor edits into a multi-day wait for a service representative. Rather than shop around when the situation became untenable, Inteplast picked up the phone to DTD, the team that had already built six of their other company websites.
Founded in 1991, Inteplast Group is a diversified plastics manufacturer serving markets from retail and foodservice to building products, healthcare, and food-contact packaging. Across its family of companies, DTD had already built and supported six other Inteplast websites — so when the flagship corporate site needed a rebuild, the two teams were already working from a foundation of trust rather than starting a vendor relationship from scratch.
Inteplast’s Umbraco setup had become a liability rather than a tool. Support requests routed overseas meant long waits for fixes the internal team couldn’t make on its own, and the situation was compounded by a hard external deadline: get off the platform before the annual contract renewed in mid-February, ideally without paying for another year. Complicating things further, the project needed to preserve the site exactly as it was — no redesign, no reshuffled navigation, just the same site on a foundation Inteplast’s team and DTD could actually manage.
DTD recreated the existing site design and content in WordPress exactly as it stood, over 150 pages, and a full media library spanning everything from ISO certifications and product-line photography to press releases and testimonial portraits, so visitors and search engines saw no disruption at all.
Where Umbraco had been a bottleneck, the new WordPress build was designed around how Inteplast’s team actually works: functionality to update a single file everywhere it appears on the site from one place, plus a custom WordPress training manual and video walkthrough so the team could make day-to-day edits without waiting on a ticket.
DTD took over secure hosting, SSL, automatic daily backups, and round-the-clock hacking monitoring, and folded Inteplast into its existing block of monthly support hours — replacing an overseas help desk with a team Inteplast already knew and trusted.
DTD took over secure hosting, SSL, automatic daily backups, and round-the-clock hacking monitoring, and folded Inteplast into its existing block of monthly support hours, replacing an overseas help desk with a team Inteplast already knew and trusted.
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